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HOMELAND SECURITY

14 Mar 11. General Dynamics Information Technology has been awarded a $40m task order under the Solutions for the Information Technology Enterprise (SITE) contract to support the Defense Intelligence Agency (DIA). The indefinite delivery, indefinite quantity, single task order award will cover five years if all options are exercised. General Dynamics will provide 24-hour supervision for the Directorate for Information Management’s enterprise service desk (ESD), which includes a customer call center and managing mission essential services. The company will be responsible for ensuring unresolved service desk requests are routed to the appropriate support organizations, as well as ensuring that all incidents are promptly and accurately documented in the incident tracking system. General Dynamics will team with other help desks at the customer location to provide a single virtual service desk to the customer community.

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